NADDOD Worry-Free Returns and Replacements

NADDOD offers dedicated return and replacement support for U.S.-based customers through our U.S. office and warehouse. With faster logistics, lower costs, and simplified processes, we ensure your experience remains efficient and worry-free.

401 E Marsh Ln STE 3 Newport DE 19804, United States

Phone: +1 302 698 7529

Phone: +1 (888) 998 7997

Email: sales@naddod.com

Business Hour: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Step-by-Step Return/Replacement/Refund/Repair Instructions

NADDOD firmly stands behind all of our products and has built a strong reputation for providing quality service to all our customers. If for any reason you are unsatisfied with your purchase, please feel free to email us at sales@naddod.com , call us at +1 302 698 7529 or follow the below steps to process the refunds, exchanges, or repairs accordingly.

Request for RMA FormEmail us at sales@naddod.com

Send You the RMA FormOnce approved, we'll send you the RMA formReturn/replacement address:401 E Marsh Ln Newport DE 19804, United States

Shipped Out after RepairThe items will be shipped out after repair & test right away.

Refund Returns BackOnce received your returns after inspection, your refund will be returned back into the account within 3 business days.

Shipped the Same DayAfter inspection, if the replacement item is in stock at our U.S warehouse, it will be shipped the same or next business day.

Note: To ensure a smooth and prompt return, exchange, repair, and refund process, please make sure to meet the following requirements.

Return Requests

Submit within 30 days of delivery to be eligible for refunds or exchanges.

Repair Requests

For eligible products, submit within the warranty period to receive free repairs.
After warranty expires, repairs are still possible, but a case-by-case fee applies.

Customized products:

Can only be changed or canceled before manufacturing starts.
Once production begins, no returns or replacements allowed.

To see if your item qualifies for return or warranty, please refer to our warranty policy.

FAQ

Q: How to claim for lost, incorrect or damaged items?

If you receive a damaged or incorrect item, please contact us within 30 days of delivery. We will provide you with a return authorization number and instructions for returning the product.

Q: Do I need to pay the return shipping cost?

If the return is due to an error on our part (you received an incorrect or defective item, etc.) , we will cover all shipping costs. Otherwise, the return shipping costs should be your responsibility.
Packages returned without authorization or packages that are not accepted for return will be refused or shipped back to you at your expense.

Q: How can I process the return if I'm qualified for free returns?

You can print a free return shipping label on the return detail page after the return request is approved. If you don't find that shipping label, please contact your account manager to get the shipping label.

Q: According to NADDOD’s return policy, how much refund can be obtained for different return scenarios?

You will receive a full or partial refund depending on the status of returned items listed below.

Refund Scenario	Products with good appearance and complete accessories that are returned due to defects or quality problems.	Products returned due to delivery errors, omissions, or products that are not what you ordered.	The product is returned unopened in the original box and complete with accessories.	The product is unpacked and complete with accessories, without any defects or quality problems.	Any returned product and appearance that is damaged due to customer misuse, or missing parts.
Refund Percentage	Full refund			85% of the items' purchase price.	The final refund amount will be evaluated by NADDOD according to the actual situation, up to 85% of the products' purchase price.

Q: How will I receive the refund?

We will process the refund immediately after we have received the returned products. The refund will be returned to the original account your paid. Usually, you will receive the refund within 3-5 business days.

Q: How can I track my replacements?

After the exchanged product is sent out, your account manager will contact you as soon as possible and give you the waybill number for tracking.

Q: How can I get RMA support promptly?

You can call us at +1 302 698 7529 or by Live chat and email sales@naddod.com at any time.

Local Support

US Warehouse Extreme Exchanges

Local inventory direct shipment, no cross-border wait, same or next day shipment on business days.

Local Quality Assurance and Repair

Equipped with a professional quality assurance team to support rapid local inspection/repair, avoiding cross-border waiting for return to the factory.

Free International Shipping

Free cross-border shipping for returns to local warehouses without high international logistics costs.

Seamless Local Customer Service

24/5 after-sales support, time zone 0 distance communication and immediate response program for complex issues.