Terms and Conditions

Last Updated: October 17, 2022

Thank you very much for your interests in NADDOD and our products. Please read this general terms and conditions (GTC) carefully. By your registration, sign-in, usage of the services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting NADDOD to reserve the right to modify the terms and conditions at any time without further notice to you.

  • General Provisions
  • Contracting Party, Conclusion of Contract
  • Payment Terms
  • Terms of Delivery
  • Warranty and Guarantees Claims
  • Liability
  • Intellectual Property Rights and Confidentiality
  • Language of Contract, Saving of Contract Text
  • Reservations of Title
  • Export and Import Licenses
  • General Provisions

    Offer and Agreement

    A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

    These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.

    For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.

  • Contracting Party, Conclusion of Contract

    The sales contract is concluded with NADDOD.

    By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any NADDOD products into the shopping cart without obligation. The contract is concluded by clicking “proceed to secure payment” in checkout page. It means you accept the offer of the goods contained in the shopping cart immediately after submitting the order, you will receive a confirmation email.

    You can correct the order information when orders haven't entered the dispatch process by informing your account manager in advance in written notice. But orders containing customized items or in other special conditions cannot be changed or canceled once they enter 'processing' status.

    If your order needs to be shipped by an NADDOD affiliated company due to insufficient stock at NADDOD or other reasons, the contracting party on our side under these articles will be automatically changed to the corresponding NADDOD affiliated company, the actual shipper and invoice issuer. You may contact your account manager for detailed arrangements.

  • Payment Terms

    In addition to the stated product prices, shipping costs will be added. For orders delivered to U.S. and Puerto Rico, there is no any tax needed to be charged for most orders. Only the orders including heavy or oversize items, you need to pay the possible tariff or import fee by yourself. For orders delivered to outside U.S. and Puerto Rico, you need to pay the possible tariff or import fee caused by customs clearance to the carrier (fedex DHL) when receiving the goods.

    We accept the following payment methods:


    During the order process, you will be directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for a client without PayPal account), identify yourself with your access data and confirm the payment information. After placing the order, NADDOD asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterward.

    Credit/Debit Card

    After you place an order and choose to pay by Credit/Debit Card, simultaneously you need to provide your card details at the next page. For security, NADDOD will not save any of your bank card data. NADDOD will ask your bank card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted. We do not add any credit card surcharges. However, a transaction fee might be charged by the issuing bank. You can contact your bank directly if you require more information regarding this.

    Note for Payment Information: Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.

    Bank Transfer

    On the checkout page, NADDOD provides bank account details for you to complete payment in bank. NADDOD Finance Department will check the payable amount and update the payment status regularly. You can also keep the payment receipt issued by your bank and send it to your account manager for a quicker response.

    The NADDOD account information is also available in Payment Methods page and the order details page (if you choose to pay by Bank Transfer).

    Net Terms

    Net Terms is a specific type of trade credit that allows customers to pay after delivery. Customers should pay in full within certain days of the date when the goods are dispatched according to the approved credit account. It can help businesses to manage budget & expenditure better.

    NADDOD provides flexible options for Net Terms, such as NET 15, NET 30, NET 45, etc. In the net terms process, comprehensive conditions such as the creditworthiness and financial stability of a customer shall be assessed to determine the payment period and the credit limit. The final approved net terms shall be informed by the sales representatives.

    All the Credit orders must be paid before the due date. If the customer has a reason of force majeure and informed NADDOD in written notice before due date, the payment can be deferred to 15 calendar days after the due date.

    If the customer fails to make any payment within 15 calendar days after due date without prejudice to any other right or remedy available to NADDOD, NADDOD shall limit the customer's credit and be entitled to charge customer interest at the rate of one percent (1%) per month of the overdue payment per month until payment in full is made (any partial month will be treated as a full month for the purpose of calculating interest).

    After the customer receives the goods, if an after-sales issue is caused by NADDOD, the customer is allowed to suspend the payment until the customer receives the repaired or replaced product. If the after-sales issue is caused by the customer, the customer cannot refuse to pay for the order.

    If a Credit order is to be canceled, please inform your account manager in advance in written notice. NADDOD will review, give you feedback, and instruct you on the cancellation process. If the order cancellation is caused by the customer, and the customer has not formally stated and negotiated with NADDOD in advance, the order cannot be canceled.

  • Terms of Delivery

    NADDOD offers shipping options including FedEx, DHL, etc. You can also proceed to the Shipping& Delivery page to know more about our shipping policy.

    Damaged goods during transportation should be notified by the buyer to the seller. And if any delay is caused by the logistics company, please inform your account manager at the first moment. We may guide you about the remedy procedures. But NADDOD will not be responsible for the possible lose.

    For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or sea port. If customers can pick up the goods at the airport or sea port, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the account manager about door-to-door service and the cost in advance.

  • Warranty and Guarantees Claims

    Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages on our website.

    Customer service: You can contact our customer service for questions, suggestions on weekdays by dropping an e-mail to supportfanaddod.com.

  • Liability

    The content of NADDOD website has been created to the best of their knowledge and belief and has been checked at the time of this writing. NADDOD asks for your understanding, that nevertheless they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).

    NADDOD assumes liability for the company and its vicarious agents - without having agreed the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.

    NADDOD shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.

    Liability of NADDOD for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.

    Employees of NADDOD who are active as vicarious agents of NADDOD vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.

    Liability of NADDOD, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.

  • Intellectual Property Rights and Confidentiality

    If a third party should assert claims against the ordering party for the violation of industrial property rights, copyrights relating to the supplied products, the ordering party shall be obliged to give immediate notification thereof. NADDOD shall have the right, if applicable with the support of the ordering party, but at its own expense, to conduct all negotiations for a settlement or any legal proceedings arising therefrom.

    If the supplied products have been built in accordance with designs or instructions of the ordering party, the ordering party shall indemnify NADDOD against all claims, liabilities, burdens and costs that are asserted by third parties due to violations of patents, trademarks or samples. A reasonable advance on any costs of legal proceedings shall be granted to NADDOD.

    NADDOD shall be obliged to use all knowledge of company secrets and of information that can be classified as confidential it acquires as part of the contractual relationship only for the purpose of implementing this contract. Both parties shall treat all documents and information they receive in and during the fulfillment of a contract with confidentiality and for as long as such documents and information have not become generally known.

    These obligations shall also remain in effect after the end of a contract and shall also be imposed on third parties in the case of permitted passing on of documents and information to third parties.

  • Language of Contract, Saving of Contract Text

    The language available for the conclusion of the contract is English.

    We will save the contract text and send you the order data by e-mail. You can also view the detailed order history in “My Account” after signing in to your account.

  • Reservations of Title

    Every item delivered remains under the property of NADDOD until payment has been made in full. For entrepreneurs, the following shall apply in addition.

    We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business. All claims arising from this resale are to be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - with respect to the amount of the original invoice, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

  • Export and Import Licenses

    Products and technical know-how supplied by NADDOD are intended for use and to remain in the country of delivery agreed with the ordering party. Re-exporting of contractual products - individually or integrated in a system - may require the ordering party to obtain a license and shall be subject to the trade regulations of the related country of delivery agreed with the customer. Regardless of whether the ordering party specifies the definitive destination of the supplied contractual products, the ordering party shall be responsible for obtaining any necessary license from the pertinent foreign trade authorities before exporting such products.

    Any further delivery of contractual products to third parties by the ordering party, with or without the knowledge of NADDOD, shall at the same time require the transfer of the export license conditions. The ordering party shall be liable to NADDOD for the correct observance of these conditions.