Warranty Policy
Warranty Limitation
Free Warranty Items
Free Warranty Exclusions
1. The products have exceeded the warranty period.2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
5. Please note that customized product Orders may only change or cancel before the time we begin manufacturing unless approved.
Warranty Period
Optical Transceivers & Cables
30 Days Free Return
3 Years Free Replacement
5 Years Warranty
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Switching
30 Days Free Return
30 Days Replacement (Non-quality issues excluded)
3 Years Warranty
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Fiber Optical Cables
30 Days Free Return (Non-quality issues excluded)
30 Days Free Exchange
1 Year Warranty
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Please make sure the package and appearance of the products are intact before returning.
Customized Products
1 Year Warranty
Life-time Technical Support.
Operations such as canceling, modifying, or deleting an order must be performed before the order starts production. If a customized order has entered the production process, it cannot be canceled.
Warranty Procedure
Regular Products
Request
Inspection